Interviewed on 9 Jun 06
Chris Cox , MD
Speed-Host offer shared and reseller hosting with Cpanel and WHM. We are fast becomming the UK's favorite Cpanel host!
At Speed-Host, we provide our clients with the best possible uptime and services at the lowest possible prices. By using high quality equipment and superior connectivity, we can ensure that our clients receive the best possible hosting experience.
What unique selling points do you offer?
Speed-Host is rapidly becoming the UK's favourite Cpanel host, we believe because we have always managed to deliver that "I'm being looked after" feeling to our clients and you just don't get that any more!
Describe the services you offer?
Web hosting is something that you should configure once and forget. Work on your website not your hosting!
Describe your target market?
Our target market is anyone who wants to remove "complication" from their hosting experience.
Describe what you are doing to anticipate the next year of Internet growth?
We have unlimited resources at our data centres and can implement changes in minutes, we also have a great teem who strive each day to keep us at the top of our game.
How is your company planning for the future?
Because our stats are as good as the next host but if you ask us a question you will receive a prompt accurate answer that is not based on trying to sell you another product!
What benefits can you offer your customers?
Trouble ticket system
Email support
Emergency contact telephone number
Video tutorial library.
All customers have access to the Speed-Host client area, this gives the user access to our trouble ticket system. We respond to all tickets in a timely manor.
We have built a great video tutorial library that includes tutorials for all the main functions of Cpanel, WHM and Fantastico. This library is so good that we reduced our support tickets by 51% when we launched it.
Emergency telephone no avalable to all clients.
In a nut shell, we are real people who want to help!
How do you support your customers?
All customers have access to the Speed-Host client area, this gives the user access to our trouble ticket system. We respond to all tickets in a timely manor.
We have built a great video tutorial library that includes tutorials for all the main functions of Cpanel, WHM and Fantastico. This library is so good that we reduced our support tickets by 51% when we launched it.
Emergency telephone no avalable to all clients.
In a nut shell, we are real people who want to help!
