Interviewed on 4 Aug 03
Abir Ray, Director of Business Development
Expression Networks provides complete, easy-to-use Internet business solutions for small to medium-sized companies, and customized Virtual Private Network (VPN) and data center services for larger organizations. Expression's portfolio of solutions for small to medium-sized companies includes high-speed DSL access, Web hosting and Ecommerce solutions. For larger organizations, the company offers dedicated Web hosting services and VPN solutions that enable an organization to securely and reliably communicate with its offices, mobile sales force, business partners, vendors and customers. Expression Networks also specializes in application development and site design and development, and all of our services enable companies to take advantage of standard Internet tools, such as browsers and high-performance servers, for customized data communications within an enterprise and between an enterprise and its suppliers, partners, and customers. We are proud of the fact that numerous independent review agencies have recognized us as one of the top web hosting companies in the world. We feel we have earned this reputation, but we will never stop working to improve our service and product line, as we feel that staying on the cutting edge is the best way to realize the future.
What unique selling points do you offer?
Expression Networks differs from other web hosting companies in many ways. Most importantly, Expression is much more than just a web hosting company. We offer a full array of services, ranging from site design and development, to application development, to complete Ecommerce solutions. With Expression, the client never has to deal with different companies for each part of the necessary solution; Expression handles it all. This provides our clients with peace of mind; they know that the company who designed their solution will now provide them with the perfect plan for hosting it. Furthermore, having both development and hosting services allows us to provide each service at lower rates than many of our competitors. Lastly, specialized and individual treatment of each customer lets them know how important they are, and that we know they are the only reason we are here.
Describe the services you offer?
For some companies, hosting may mean making the client conform to the company’s server requirements. At Expression, our hosting solutions vary from the simple shared server to the complex groups of dedicated servers. We have hosting plans made to suit each and every client need, and if we do not have one, we will make one. We offer a multitude of options, including cybercash, chat servers, webtrends analysis, additional email accounts, additional bandwidth, audio and video streaming, and many more. A plan that is scaleable is important to you, and therefore is important to us (because we want your business to grow as much as you do). For Expression, hosting is never just a one-time solution, but rather the beginning of long-term relationship, founded on trust, that has the ability to change our clients’ needs.
Describe your target market?
Expression provides services to large clients such as Jimmy Buffett; massive media conglomerate Primedia, Inc.; The Michelin Corporation; and the Walt Disney Company. But, we have also done work for political campaigns, architectural firms, and smaller brick-and-mortar corporations. We target two markets: small to midsize enterprises (SMEs); and Fortune 1000 and venture-backed companies. For each market, we offer different suites of services. Though we specialize in application development, Ecommerce solutions, and site design/development and hosting, Expression has answers for almost any client’s needs.
How is your company planning for the future?
Simple. Still providing the cutting-edge service for which we are already known. Most importantly, in a field where hosting and development companies appear and wither away constantly, we will still be here, providing new clients with the solutions they need, and keeping our longstanding clients ahead of their competition with new ideas.
What benefits can you offer your customers?
We believe that meeting our clients' needs is the most important facet of our business. We greatly value our clients, as they are the reason Expression is now regarded so highly. From initial needs assessment to final project completion, Expression is completely committed to our customers. We are here to help them meet any business requirement, and realize any dream. It is our aim to provide superior service, innovative ideas, and top-notch solutions, and we strive to exceed our clients' expectations in every way possible. The business world is changing rapidly, and Expression Networks is ahead of the curve.
How do you support your customers?
Support is the hallmark that characterizes all of Expression's services. Expression emphasizes fast, highly responsive, single point of contact problem resolution including automatic escalation to ensure that even the smallest difficulties are dealt with quickly, efficiently, and effectively. We offer both online and telephone support and customer service, and our knowledgeable customer care and technical support personnel and databases are available 7 days a week, 24 hours a day, 365 days of the year.
