Interviewed on 9 Nov 09
Alex Melen, President & Founder
T35 Hosting was started in the late 1990's and was officially registered as a company in 1999. Since the beginning, T35 Hosting has been a leader in internet innovation and helped pioneer the web hosting industry. Now, with almost a million active customers, we are still here offering outstanding services at unbeatable prices.
Our focus at T35 Hosting has always been on the customer. We are here to help you establish your presence on the internet and to help you succeed. We have always emphasized a superb customer experience unheard of in the hosting industry. T35 Hosting prides itself in offering numerous support options, including our webmaster forum, helpdesk, live support and much more! We also always strive to have 100% transparency with our customers. T35 Hosting also now has a facebook group and our founder (Alex Melen) can be followed on twitter. As many of our customers know, we are always open to feedback and have implemented dozens of new features based on user suggestions. As always, we are here to help you succeed!
What unique selling points do you offer?
We are one of only a few companies that have been offering web hosting for over a decade, and are still around offering those same quality services to this day. We specialize in providing an extraordinary hands-on customer service experience while offering robust features at very competitive prices.
Our state of the art Data Center guarantees a virtually 100% up-time and is monitored and managed 24/7, 365 days a week. Our premium network uplinks guarantee amazing load times from everywhere in the world.
Describe the services you offer?
Our web hosting service range from ad-supported free web hosting to feature packed cPanel paid hosting. On the paid hosting side, we offer plans perfect for both personal and business use. All plans offer unlimited domains, email and mysql so you never have to worry about going over your limits or creating a new account just to host an additional domain. We also never oversell our services which guarantees you the best quality of hosting.
Describe your target market?
Since we offer a wide range of hosting services our target market spans the gamut. Our members range from those just starting out on the internet and just learning html to small businesses to Fortune 1000 companies.
How is your company planning for the future?
As we look into the future, T35 Hosting is planning to continue the success we have had over the last 12 years. In fact, after hitting the 800,000 customer mark this month, we plan to break the 1 million mark by the middle of next year (2010).
What benefits can you offer your customers?
Having been in the hosting industry since 1997, we have the unique ability to offer our customers web hosting at a stable and successful company that not only has been around for over a decade, but plans to be around for the decades to come. As a private and debt-free company we have the resources to maintain the stability we have had over the last many years while many of the other hosts have been forced to close shop. We also offer a personalized customer service experience that is un-heard of for any company our size.
How do you support your customers?
We pride ourselves on our outstanding customer service and support. We offer dedicated support via our helpdesk, webmaster forum, email & live chat. Our team of customer service professionals are here to help you succeed!
