Interviewed on 17 Feb 09
Wong Kean Wah, Vice-CEO
Bikster.com is a reliable hosting service, founded in late 2008. Bikster.com believes that a revolution is needed in today's hosting industry, and that it is about time that someone provided the service that everyone deserves from a hosting provider.
Bikster.com's goal in the hosting industry is to make a revolution by making hosting affordable, easy and reliable for everyone, and to take the standard of hosting services to new heights.
The experience with Bikster.com is different from what you get from other hosting providers. In addition to providing fast and powerful Quad Core Xeon servers, we have a caring customer support team that prioritizes you the customer, going as far as to make sure everything is fine with your site. We're only happy if everything is fine with your site, and our support team will serve you with a smile anytime you need help.
Bikster.com realizes that to change the hosting industry, we have to start doing it first ourselves. As such, we offer you outstanding hosting services, backed with a great customer support team and a 99.9% uptime guarantee. By hosting with Bikster.com, you're joining us in our mission to bring the standards of hosting services to greater heights.
What unique selling points do you offer?
Many hosting companies oversell. We don’t. We’re small, but we’re honest and realistic.
Describe the services you offer?
Web hosting is a service, free or paid, which allows the client to host their own websites, backed with support and reliability. That’s my definition of a good web hosting service.
Describe your target market?
We target those running personal websites and small to medium sized businesses.
How is your company planning for the future?
No one can predict the future. However, in 5 years we hope to become a medium-sized hosting company with ~100 staff. We’re here to stay.
What benefits can you offer your customers?
A web developer should choose us as with our services, he gets reliabilility, good support so that he can develop and test his applications on our servers with the much-needed peace of mind.
How do you support your customers?
We provide on-demand technical support which includes basic web site issues, payment and installation of scripts. We are considering adding a dedicated paid phone support line in the future which will allow clients to get one-on-one, personal support.
