Interviewed on 15 Jun 10
John Rossiter, Director of Channel Development
Established in 1994, Atlantic.Net is a market-leading business data services provider known for exceptional service, simplifying complex technologies and building a brand that people trust. Atlantic.Net operates a world class colocation Data Center in Orlando, Florida, and helps businesses around the globe with their data needs through services including Web Hosting, Managed Servers, Server Colocation, Dedicated Servers, Internet Connectivity, Business Continuity, and Managed Services such as Data Backup, Security and Private Networks. Atlantic.Net’s services enable companies to focus on their core business and forgo the expense of capital equipment purchases and ongoing IT management costs.
Since inception, Atlantic.Net has garnered awards and accolades that include three consecutive years on the Inc.500 list of the nation’s fastest growing private companies, four consecutive years on the Florida 100 list of fastest growing companies in the state. Atlantic.Net’s technological savvy and strategic acumen have been the foundation for its reputation and profitability for fifteen years.
What unique selling points do you offer?
As one of the leading providers of Managed IT infrastructure services, Atlantic.Net is quite unique in its business model. We not only provide world class data center facilities, we also provide Fully Managed services to help businesses consolidate their IT costs.
Atlantic.Net has been a profitable, market leading organization for over 15 years. Successful businesses evolve and adapt, which requires capitalizing on different strengths at different times. Today our main strength is that we own a 25,000-square-foot world class Data Center that is operated by a team of engineering experts who are proficient in every area of Information Technology as well as an experienced, dedicated and versatile management team. Our technological prowess has been a core asset since 1994.
Atlantic.Net is financially-stable, growing and versatile. We have little to no debt and are cash flow positive which means we are here to serve our customers for the long run.
We are also structured to help our customers meet their specific goals. We have customers who use our services to power their businesses in almost every vertical market.
Describe the services you offer?
Atlantic.Net is a leading provider of Managed IT Infrastructure Services which enables organizations to focus on their core business rather than IT. Atlantic.Net in its role as an ISP, CLEC and Server Host for over 15 years has already helped thousands of businesses obtain more for less. We not only provide a world class infrastructure, we also provide a very high level of intelligence.
Our core products include Managed Servers, Dedicated Servers and Server Colocation.
Atlantic.Net’s product offering runs the gamut from Server Colocation, (anywhere from one Unit up to fully customizable cage spaces) as well as Dedicated Servers, (managed and unmanaged) VPN’s, Firewalls and consulting work performed by our highly skilled network Engineers
Describe your target market?
Atlantic.Net provides robust and economical fully managed IT Infrastructure services to organizations ranging from small, medium to enterprise level clients. Our portfolio includes local to global and very small to Fortune 500 clients.
Our value proposition to help companies save time, money and valuable resources in the new economy is very compelling to business owners who are looking to cut cost and save money on their IT infrastructure and management costs.
Having serviced thousands of businesses, Atlantic.Net is positioned well to cater to a wide market through outsourced Managed IT Infrastructure Services like Managed Server Hosting, Server Colocation and Dedicated Servers.
How is your company planning for the future?
Atlantic.Net is planning for the future, by understanding the mistakes others have made in the past and by continuing our policy of strict fiscal discipline. We are also looking forward to helping businesses achieve cost savings through our vision of the changing economic climate of today’s marketplace and thereby leveraging these benefits on behalf of our clientele.
One avenue that we believe has the highest potential for accomplishing these goals for our clients is our newest Cloud offering. Through this innovative and exciting new product, we plan on educating the community on the exact definition of cloud computing, and showcasing the power of fully uninterruptable redundant capabilities.
We are also exploring growth markets outside of the USA and feel that we are well positioned to aggressively grow our business in the new global economy. We will continue to develop and implement new products to the marketplace in order to grow and enhance a brand that people already trust.
At a time when other hosting companies are forced to scale back because of funding issues, Atlantic.Net is aggressively pushing forward, spending money to make sure we deliver a quality product to the market place. For example, we recently upgraded our power infrastructure, replacing one bank of batteries and capacitors on one of our larger UPS units. Because we are consistently profitable and have little to no debt, we are able to self-finance and therefore never find ourselves at the whim of an un-favourable credit markets like some of our competitors.
Atlantic.Net is one of the few true survivors of the dot com generation. In point of fact, Atlantic.Net not only survived, but thrived and transformed itself into the next generation of technology providers powering the engines of tomorrows business needs.
What benefits can you offer your customers?
Besides being dependable, financially-stable and profitable, Atlantic.Net operates State-of-the-art facilities that include:
• Redundant UPS
• Redundant AC/DC Power
• 24 x 7 Secure Entry
• Offices and Conference Facilities
• Advanced Fire Suppression System (Dry pipe pre-action)
• Flexible Space Configuration
• Carrier Neutral Facility
• 24 Hour Systems Monitoring
The most important benefit to our clients is our ability to provide consolidated IT services in this new economy. With our Managed IT Infrastructure Services, we help thousands of organizations get more for less. Our unique business model not only saves organizations on their infrastructure but also on the IT management costs. Customers who utilize our Data Center and Hosting Services are able to save time, money, and effort based upon the product that they are using. Our customers are also able to rest assured that our facility is fully redundant, which means that their most mission critical data is always available during any situation.
How do you support your customers?
In order to deliver the personalized service our customers are looking for, our upper level Engineers are divided into five areas of proficiency: Windows, Linux, Database, Networking, and Business Continuity (Backups) teams. We have industry certified professionals in each area of proficiency and heavily promote continued education, (re)certification, and training programs to achieve our objective of helping our customers achieve their goals. We have multiple tiers of support team available 24/7/365.
Our network operations engineers are available around the clock 24x7x365 for all trouble shooting. They are available through our instant chat service, via telephone and physically on site. Our customers are offered the most comprehensive support and are able to hire our engineers for consulting work should trouble shooting an advanced technical problem arise.
Atlantic.Net offers our 100% Network uptime guarantee. Our network engineers are available 24x7x365 for all technical trouble shooting, our customer boast about our fully redundant state of the art facility which is furnished with elite security systems, including fire and water detections systems, to ensure that their data is safe.
Customer satisfaction is Atlantic.Net’s top priority. We deliver same day set-up, provide daily Web site back-ups, 24x7 network monitoring and 100% uptime guarantee. Our Data Center is staffed 24x7x365 for system administration, monitoring and trouble-shooting. Our engineers are available by phone, email, and via “live chat”.
