Interviewed on 2 Jun 06
Jorge Catena, .
Customers want to work with a hosting company that understands that their business is their lifeline. Downtown Host has been providing cutting-edge web hosting services since 2001. Built by a team of experienced, competent professionals, Downtown Host knows that the hosting business is more than just fast servers! Downtown Host provides real hosting and support services, helping your business to grow and expand.
Downtown Host specializes in providing all sizes and types of businesses with affordable hosting plans. Unlike other web hosting companies, Downtown Host specializes in customer support, offering a full suite of comprehensive, full service support packages.
Along with superior reliability, speed and technological advancements, Downtown Host offers services such as shared, reseller and dedicated server hosting packages. Our hosting packages include services such as a user-friendly C-Panel, server side includes and our complementary Site Move service. We also offer several specialized hosting packages, such as our new blog-ready hosting package, which starts at just $5.95 per month.
Our focus on customer service and support is what sets us apart from the competition. It is what has allowed us to grow and maintain a global presence in over 90 countries worldwide in just 5 short years.
What unique selling points do you offer?
Our focus on customer solutions really sets us apart from the competition. We have the Internet business expertise to really help our customers grown and expand their businesses. We’ve been in business since 2001. Since that time, we’ve been able to grow and expand our global presence to over 90 countries worldwide. You don’t get to that point in such a short period of time unless you really know the business and can deliver what your customers are looking for. We specialize in individual customer business solutions, instead of the one-size-fits-all approach of many web hosting companies.
Describe the services you offer?
Downtown Host defines web hosting in terms of what it is to our customers’ businesses. A company’s web hosting company is its lifeline. If the web hosting company’s servers are slow or don’t have complete uptime, then it’s of no use to the customer. You can’t run your business if your site is down and your hosting company is slow or unresponsive. Likewise, if a web hosting company isn’t knowledgeable about Internet business in general, it doesn’t provide value to the customer. In short, web hosting is both the heart and brain of an Internet business.
Some customers just don’t have the knowledge to know what they really need in a web hosting company. Many times, they’ll call a web hosting company and the sales rep is talking to them using all kinds of industry jargon and terms that the customer doesn’t understand. At DH, we take the time to make sure that we understand our clients’ business; we are patient with them and, because of our extensive internet/web hosting business expertise, are able to suggest to them the web hosting packages and additional services that are right for their business.
As a result, we can be instrumental in the success of our customers’ businesses. We’re not just their web hosting company; we are their business partner!
Describe your target market?
Downtown Hosting offers something for everyone! From small to large businesses, and everything in between, our plans are designed to offer maximum flexibility for businesses across all sectors. We offer everything from personal or blog site web hosting to professional web hosting plans with shopping cart integration and SSL. These are just a few of the features that we offer. Whatever customized plans our customers choose, they will receive all the server space they need along with our market-leading customer support services.
How is your company planning for the future?
Well, we aren’t going anywhere! Our goal is to be larger, but to not lose that personal touch with our customers that we are so well known for. That’s really the backbone of our business, our company mission.
What benefits can you offer your customers?
Our customers choose us for 2 very simple, yet important, reasons – Reliability and Customer Service.
We offer cutting edge technology such as unlimited email accounts for POP3 and IMAP, Spam Assassin, webmail with both Horde and Squirrelmail, and FTP. We support FrontPage extensions, our systems are Dreamweaver compatible and we support platforms such as PHP, CGI, SSI, and MySQL. Our servers are both fast and reliable, with a 99.9% uptime guarantee.
Our servers are located in a secure facility and monitored 24 hours a day, 7 days a week for issues and security. We keep them updated with the latest security upgrades.
We offer a user-friendly C-Panel for direct customer account maintenance. The C-Panel offers auto-installation of blog software, content management systems, shopping cart integration, chat scripts and much more.
Savvy Internet Business owners know that the cheapest prices don’t mean a thing if your site is down. We have excellent support with low response times. Email and phone support is available 24/7. During business hours, customers can connect with our live chat system for immediate help with any issue. In addition to all this, support for web design and scripting is provided through our active support forums. In a nutshell, customer support is paramount and it is what we do best!
How do you support your customers?
Glad you asked…customer support is our company signature! We offer comprehensive customer support through a 24/7 help desk system, email, live chat, and a toll free customer support phone number. In addition to all this, our customers have access to a real-time system that monitors all of our servers. Through our live chat system, our customers can get help immediately. Our average turnaround time on helpdesk tickets is just 30 minutes!
