Interviewed on 16 Jun 03
Jeff, Chief Technology Officer
A lot of people mistake our name of Emergency Services Hosting and think we're geared only for public service. The truth is, we're not. We welcome all sorts of accounts from every aspect of the web. We are e-commerce capable and support everyone's request. We offer a wide array of services outside of hosting sites. One doesn't have to host with us to get designs created or sites created for that matter. While we also list a few sites on our website for both Unix and Windows we do allow people to make their custom hosting plans. We are willing to work with people to retain their business and make them happy. We will soon be offering specials and deals of the month to make us a more appealing company than just the regular account standards.
What unique selling points do you offer?
There are sites out on the internet that label their support as friendly. However we've run into people where they were constant with their support requests and have had tech support start to get irritated. We strive to bring the best to all people, whether you ask us 1 or 100 questions or if you pay us 1 or 100 dollars a month. We are about individual attention.
Describe the services you offer?
Web Hosting isn't just a creation of files and space on a server. It's a matter of keeping that information current and robust. We define it as an art, maintaining pride in our creation of space, and constant updating of technology.
Describe your target market?
Our target market are people who are familiar with web systems, but we gear ourselves to everyone. We can host the average person just starting out to the largest industry leader.
How is your company planning for the future?
In five years we'll still be alive and ticking. Sure there are other companies that are probably a million times larger than us, but that's not what we're all about. We're about individual attention and that's what will keep us around.
What benefits can you offer your customers?
They shouldn't. If they find a better alternative, let them take it, but they will be missing out on a lot of innovation. People should see what kind of arrangements we can make them before they move on to other places.
How do you support your customers?
We provide individual support. Each support tech gets assigned specific hosting accounts. This way they are familiar with their customer and their question or problem. We don't have people that sit there and say "Hold on while I pull up your account" which we take to mean "I don't know who I'm dealing with so let me read all the notes on your case." If the technician who is assigned is not available we look for the next tier support members. We also chat live, and are willing to talk to the customers over the phone. We are truly available 24/7 and not just through e-mail.
